Email Cleaner Pro Support
Need help with Email Cleaner Pro? Contact the developer: Abdulrazaq Alonazi.
Reach out through the App Store / TestFlight support channel for Email Cleaner Pro, and include your iOS version, device model, email provider (Gmail, Outlook, etc.), and a short description of what happened (screenshots help).
FAQs
- How do I connect my email? Use an app password from your provider (recommended), then enter your email and that password in Connect. Follow the in-app setup guide for Gmail, Apple ID, Microsoft, or Yahoo.
- Does the app send unsubscribe emails? No. Unsubscribe uses HTTP List-Unsubscribe links only (often opens Safari). Mailto-only senders may need a manual unsubscribe.
- Where are my credentials stored? In the iOS Keychain on your device. Cleaning and sync talk to your mail provider; we do not run a separate password server.
- Why do I see an App Tracking prompt? iOS may ask at launch (App Tracking Transparency) before Unity Ads can use the advertising identifier for more relevant ads. You can choose Ask App Not to Track and still use the App; limited ads may still appear. To see the ATT prompt again after answering, delete the App or reset iOS Settings → Privacy & Security → Tracking.
- When do ads appear? A Unity banner may show above the bottom tabs. Interstitial ads may appear after a successful email connect, or after cleanup actions.
- Where is my Privacy Policy? emailcleanerpro/privacy
Troubleshooting
- Confirm you are using an app password (not your normal account password) when the provider requires it.
- Force-quit Email Cleaner Pro and reopen, then try Connect again.
- Check that IMAP is enabled for your mailbox and that the host/port match your provider.
- Update to the latest TestFlight / App Store build.