Dreamura Support

Need help with Dreamura? Contact the developer: Abdulrazaq Alonazi.

Reach out through the App Store support channel for Dreamura, and include your iOS version, device model, and a short description of what happened (screenshots help).

FAQs

Does Dreamura upload my sleep data? Core sleep sessions, notes, and microphone-based noise estimates stay on your device. Ads and analytics may use technical device signals as described in the Privacy Policy.
Why do I see an App Tracking prompt? On first launch, iOS may ask whether Dreamura can track activity across other companies’ apps and websites (App Tracking Transparency). This helps Unity Ads show more relevant ads and measure performance. You can choose Ask App Not to Track and still use Dreamura; limited ads may still appear.
When do ads appear? A Unity interstitial may appear after you open a real feature in a session (for example starting a sleep session, Help Me Sleep, Galaxy, or Nightstand). Ads are not shown on cold app launch.
Sounds won’t play / stop in the background. Check the Silent switch, Media volume, and that another app isn’t holding the audio session. Keep Low Power Mode off if background playback is interrupted. Sleep audio briefly pauses while an ad is on screen, then resumes.
Gentle wake didn’t fire. Confirm Gentle wake-up alarm is enabled in Settings, notifications are allowed for Dreamura, and the device wasn’t powered off. The soft in-app tone needs the app’s wake path; the notification is a backup.
Where is my Privacy Policy? Dreamura/privacy

Troubleshooting

Force-quit Dreamura and reopen.
Confirm iOS is up to date and that Dreamura has the latest App Store / TestFlight build.
Check Settings → Dreamura for Microphone, Motion & Fitness, Notifications, and Tracking.
For ads questions, note whether you allowed or denied tracking.
If a sleep session looks wrong, try a short test night and note the approximate start time when contacting support.