Cleaner & System Tools - Support
Need help with Cleaner & System Tools? You can ask questions, report a problem, or request support from the developer, Abdulrazaq Alonazi.
Contact support
Tap Email me to reveal the support address. Then tap the address to open your mail app. Please include your iOS version, device model, app version, and a short description of what happened (screenshots help). We aim to reply within 1-2 business days.
Or copy the address above and email from any mail app.
How to get help
- Describe the feature you were using (Smart Clean, vault, network tools, etc.).
- Include steps to reproduce and what you expected to happen.
- Add screenshots or screen recordings when possible.
FAQs
- Does Cleaner & System Tools upload my photos or vault? Cleaning reviews and Secure Vault contents stay on your device. The app uses Firebase Analytics and Unity Ads for usage measurement and optional ads; those do not upload your vault files or photo library as content. See the Privacy Policy.
- Why do I see an App Tracking prompt? iOS may ask at launch (App Tracking Transparency) before Unity Ads can use the advertising identifier for more relevant ads. You can choose Ask App Not to Track and still use the app; limited ads may still appear. To see the ATT prompt again after answering, delete the app or reset iOS Settings → Privacy & Security → Tracking.
- When do ads appear? Optional Unity interstitial ads may appear before media indexing starts, or after opening several tools in one session. They do not show on cold launch or during onboarding.
- Photos permission denied. Open iOS Settings → Cleaner & System Tools → Photos and allow access so Smart Clean and media tools can scan your library.
- Vault won’t unlock. Confirm Face ID / Touch ID is enabled for the app, or use your PIN. If you forget the PIN and have no recovery path set, vault data on-device cannot be recovered by the developer.
- Where is the Privacy Policy? Privacy Policy
Troubleshooting
- Force-quit Cleaner & System Tools and reopen.
- Confirm iOS is up to date and that you have the latest App Store build.
- Check Settings → Cleaner & System Tools for Photos, Contacts, Camera, Microphone, Local Network, and Notifications permissions as needed for the feature you are using.